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Avento MT, though relatively new to Malta, has been founded with the belief that something within the gaming industry was missing, that secret ingredient that makes part of most successful companies essence, this being their customer.
Our journey has only just begun and critical to us being able to achieve our goal of becoming the number 1 casino for exceptional player experience is our ability to stay true to our core values these being Innovation, Passion, Integrity, Performance and Diversity, this reigning true in not just our cooperate realm but also in relation to our approach to people.
As such we are now looking for a Customer Service Ambassador to join our growing team based here in Malta.
Responsibilities:
– Handling of incoming, chats, messages etc for our brands, Frank Casino and SlotV
– Acquiring sound knowledge of our products, some of which include poker, sports betting, casino, live casino, bingo and games as well as the back end tools supporting each
– Assisting our customers with financial, functional and technical problems and enquiries from start to finish
– Being the ambassador for our core values and providing the highest level of service possible, each and every time
– Working rotating shifts or specified hours to handle the daily customer support workload
– Being up-to-date with promotions, competitions and special offers that we promote to our customers
– Keeping at the heart of all you do the player and user experience, ensuring to report effectively any bugs, error etc to through the appropriate channels
– Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary
– Assisting the Risk & Fraud and Finance Departments with fraud checks and processes
– Ensuring that all activity is logged correctly and in compliance with regulatory standards.
Requirements:
– A minimum of 2 years previous customer service experience within igaming
– Fluent in English, both written and spoken
– Previous experience in a customer facing environment
– Excellent verbal, written and interpersonal communication skills
– Excellent computer literacy skills, especially in web-based applications
– A keen interest in iGaming or a willingness to learn
– Customer centric approach
– Results and target focused
– Reliable and a team player
– Enthusiastic and confident
– Dedicated and committed to their own success and that of the team
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